Last Updated: March 5, 2025
Introduction
Welcome to Replacement-Remotes.co.uk ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide when you search for products, use our services, or participate in any functionality on our website.
Who We Are
Replacement-Remotes.co.uk is a website dedicated to helping users find compatible remote controls for their devices. We act as an affiliate marketing service, connecting users with products from third-party retailers.
For the purpose of the applicable data protection laws, the data controller responsible for your personal data is Replacement-Remotes.co.uk.
Information We Collect
We collect several different types of information for various purposes to provide and improve our service to you:
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include:
- Email address (when you contact us)
- First name and last name (when you contact us)
- Device model information (when you search for a product)
Usage Data
We also collect information about how our Service is accessed and used ("Usage Data"). This Usage Data may include:
- Your computer's Internet Protocol address (IP address)
- Browser type and version
- The pages of our Service that you visit
- The time and date of your visit
- The time spent on those pages
- Search queries and results
- Other diagnostic data
How We Collect Your Data
We use different methods to collect data from and about you including through:
Direct interactions
You may give us your identity and contact data by filling in forms or by corresponding with us by email or otherwise. This includes personal data you provide when you:
- Contact us through our website
- Submit a query or question
- Search for a product
Automated technologies or interactions
As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
Google Services
Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help us analyse how users use our site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.
Google Advertising (Google Ads)
We use Google Ads to advertise our services. Google uses cookies to help display our ads based on your prior visits to our website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our sites and/or other sites on the Internet.
You can opt out of personalised advertising by visiting Google's Ads Settings.
Affiliate Marketing Disclosure
Replacement-Remotes.co.uk participates in affiliate marketing programmes. This means we may earn commissions when you click on links to third-party websites and make purchases from those retailers.
We want to be completely transparent about this business relationship:
- Our website contains links to retailers where you can purchase remote controls and related products
- If you click on these links and subsequently make a purchase, we may receive a commission from the retailer
- The price you pay is not affected by using our affiliate links
- We only recommend products we believe are suitable for our users
- We do not directly sell products but instead direct you to third-party retailers
When you click an affiliate link on our website, a cookie may be placed on your browser to track any sales for the purpose of providing commission payments. These cookies typically expire after 30-90 days depending on the affiliate programme's terms.
How We Use Your Information
We use the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To recommend products that may be of interest to you based on your searches
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
If you wish to exercise any of these rights, please contact us using the details in the "Contact Us" section below.
Cookies
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. We use cookies for the following purposes:
- Essential cookies: Necessary for the website to function properly
- Functionality cookies: Remember your preferences and settings
- Analytics cookies: Help us understand how visitors interact with our website
- Advertising cookies: Used to deliver advertisements relevant to you
- Affiliate cookies: Track referrals from our website to third-party retailers
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@replacement-remotes.co.uk
- By visiting the Contact page on our website: Contact Us
Supervisory Authority
If you are a resident of the European Economic Area (EEA) and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. In the UK, this is the Information Commissioner's Office (ICO): https://ico.org.uk/.